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Notice of Privacy Practices for Medical Information

This notice describes how medical information about you may be used and disclosed, and how you can get access to this information. It is effective August 3, 2011. Please review this notice carefully.

In the course of providing you with medical services, Carefamily may collect certain medical information about you. We take your privacy very seriously, and are required by both Federal and State law to maintain the privacy of your medical information.

In this notice, you will find information about how we may use your medical information, in what circumstances and to whom we may disclose your medical information, your rights in regards to your medical information include to whom you may complain about our use or disclosure of your information, and who you may contact as Carefamily with questions or concerns about the privacy of your medical information.

General Use and Release of Your Medical Information

We may use your medical information to provide your medical care or to coordinate your medical, we may disclose it to third parties for those purposes.


We may use your medical information to pay for your medical care, or we may disclose it to third parties for that purpose.

CareFamily Operations

We may use your medical information in our day-to-day operations such as maintaining and reviewing your medical file, discussing with you your medical information, training employees, management of our business, general administration of our business, or monitoring and auditing of our business.

Other Permitted Uses for or Releases of Your Medical Information

CareFamily may also use or release your medical information when permitted to or required to do so by applicable Federal or State law. Some examples of permitted or required uses or releases include:

  • Law enforcement purposes
  • Cases of abuse, neglect or domestic violence
  • Public health activities, disease control, or medical investigations
  • FDA or other government investigations
  • In the event of a threat to an individual’s or a communities health or safety
  • In the course of legal proceedings

In the event of a use or release not covered specifically herein, if that use or release of information is permitted, CareFamily will take all precautions to ensure that the use or release of your information is a) permitted or required; b) limited to only that information necessary; c) that you are notified if required to be; and d) that your privacy is protected.

Your Rights With Respect To Your Medical Information
Right to inspect and copy your records

You have the right to review and to get a copy of medical information that may be used to make decisions about your care. This includes general medical records, but does not include notes on psychotherapy sessions. We have the right in some circumstances to deny your right to review or copy your records, but if we do so, you have the right to have our decision reviewed. We may charge you a fee for the cost of copyright, mailing or other supplies required for us to comply with your request.

Right to amend your information

You have the right to request that we amend any medical information we have about you. However, we will not amend information that we did not create or that is not part of the medical information we have about you, that is not part of information you would be allowed to inspect or to copy, or that we determine is accurate and complete. If you wish us to amend your information, please contact us and provide a reason for the amendment.

Right to a paper copy of this notice

You have the right to a paper copy of our current notice.


If you believe your privacy rights have been violated, you may file a complaint with us, or with the U.S. Department of Health and Human Services, Office of Civil Rights.


For questions or complaints, or to contact CareFamily, please contact our customer service department as follows:

4524 Wishart Road Suite 200
Virginia Beach, VA 23455